6 Planning 策划/6.3 Plan the servic…
分类： ISO/IEC 20000
ISO/IEC 20000 服务管理体系
6 Planning 策划/6.2 Service managem…
6 Planning 策划/6.1 Actions to addr…
5 Leadership 领导作用/5.3 Organizatio…
5 Leadership 领导作用/5.2 Policy 方针 5…
5 Leadership 领导作用/5.1 Leadership …
4 Context of the organization 组织环…
4 Context of the organization 组织环…
4 Context of the organization 组织环…
4 Context of the organization 组织环…
1 Scope 范围/1.2 Application 应用 All…
1 Scope 范围/1.1 General 概述 This do…